Welcome to TOMNI design!

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Pickup of Goods

We are based in Dandenong (Victoria) and offer pick up to local customers on an appointment basis. Should you wish to pick up your order, please contact us after check out to arrange a suitable pick up time.

 

 

Contact

Our preferred method of contact is via email. Please use the 'contact us' form to contact us.

When contacting us, please make sure you provide correct contact details, to avoid emails bouncing back. We reply to all emails within few minutes to 48 hours, so if you do not receive a reply within this time, please check your junk folder, or email us again in case our email to you bounced.

When placing an order, we recommend that you include a contact phone number in case we, or the freight company need to contact you. Please note that TOMNI design cannot take any responsibility for any delays caused by an inability to get in contact with you.

 

Payment Methods

We accept a range of payment methods. These include:

- Secure payment via Pay Pal

- Direct Money Transfer into our bank account:

Bank: Westpac
Account Name: Tomni Design
BSB: 033186
Account Number: 276339

- Cheque/Money order

Please use invoice number as a reference so that your payment can be identified. Please note that we can only accept payment via Pay Pal from international customers.

 

Postage of Goods

We do our best to ship the goods out to your as soon as possible and most orders are sent within 1-2 business days. Longer processing time will apply during busy periods and after store closure days. If you require the goods urgently, please choose the express post option as this will speed up the delivery time of your order through the Auspost system. Delivery times will vary on your location. All products will leave our premises in an excellent condition.

Please note that if you miss a delivery, it it your responsibility as the the purchaser to organise a re-delivery time with the freight company. We are unable to do this for you. If you provide TOMNI design with an incorrect or incomplete postal address, or do not organise a re-delivery time within the specified time frame with the freight company, which will result in the package being returned to us, you (the purchaser) will be expected to cover the full postage fees involved in re-sending the goods. Alternatively we may issue a refund for the cost of goods only. 

Delivery times differ for different locations, as well as between the freight companies used. TOMNI design cannot take any responsibility for items once they are sent, including any delays which may occur during transit. Should a package not arrive to you within the estimated delivery time listed by the freight company, we can contact the freight company on your behalf. This will usually result in the freight company lodging a search for the parcel, which can take up to 10-14 days. For peace of mind we recommend you choose to have your goods sent with Signature on Delivery, or Express Post for shorter delivery time.

 

~ Australia

We use both Australia Post and Fastway Couriers for shipping parcels within Australia. The freight costs listed at the checkout are based on the assumption that your parcel weight will be under 500g. If after packing your parcel weight exceeds 500g, in most instances additional freight fees apply and will need to be paid before your goods will be shipped. If you pay for your order via Pay Pal, we will send you a money request for the balance of freight fees. If paying via bank deposit, we will email you the balance due which will need to be paid separately if you have already paid for your order.

We offer the following freight options during checkout for orders with Australia based delivery address:

- $15.95  Express Post (Orders received before 3pm requesting Express Post will be sent the next business day via Australia Post Express service. The package is trackable and once posted "guaranteed Next Business Day delivery within the Express Post Networks". If your postal address is not within the Next Business Day Express post network, additional delivery time as per Auspost conditions applies.)

- $12.50 Signature (orders will be sent via Courier or Australia Post, and will come with signature on delivery. TOMNI design will decide which freight company is best for your address and order, unless otherwise advised)

- $8.95 Courier or Parcel post  (We will choose the best option for posting your goods. Parcels sent via Fastway Couriers have tracking and insurance. Those sent via Australia Post have tracking only. If you have a preference how you would like to have your goods shipped, please advise at checkout. Please note that courier delivery is not available to PO boxes and all areas)

Delivery via Fastway Couriers includes tracking, signature on delivery and insurance during transit. If no one is home at delivery, Fastway Couriers will leave a calling card and you will need to arrange a re-delivery time. Parcels sent via Australia Post are trackable, but do not include insurance. For extra peace of mind we recommend you choose to have your order sent via Signature on delivery.

The above listed flat postage fees apply for orders under 500g.

The freight fees are based on the cost of the postal fee, packing materials, priority post label (if applicable), PayPal fees, etc. They are not based on the post fee only.

Some orders can be sent as a large letter - which is our $5.00 freight option, e.g. crinkle paper, mirror, up to about 20 small rattle inserts (the $5.00 option applies to orders with weight up to 250g. Large letters over 250g will cost $7.00 to send). If you are placing an order for small, flat, light items and are happy to have your goods sent without tracking (which are sent at customer's risk), please contact us at the time of placing your order to advise us that you would like to have the goods sent using this method. If the order can send it using the large letter method, we will refund the freight difference back to your paypal account. If you plan on paying via bank deposit / cheque and your order consists of small, flat items, e.g. rattle discs, crinkle material, mirror, please contact us at the time of placing the order to check whether your order qualifies for this freight option (if you are happy to use it) as we cannot make refunds to bank accounts. Please note that goods sent using this method are not trackable, so they are sent at customer's risk (ie if order by some small chance goes missing in the postal service, TOMNI design will not be expected to replace or resend the goods).

Please note that if you do not provide correct contact details, we cannot take any responsibility for the delay  / potential loss of your shipment.

If you provide TOMNI design with an incorrect or incomplete postal address which will result in the package being returned to us, you will be expected to cover the full postage fees involved in re-sending the goods.

Should a suspected 'loss of a package' occur once the package is posted, we can follow this up with Australia Post / Fastway Couriers on your behalf. If a parcel goes missing in the freight system, TOMNI design will not be expected to replace the goods if you chose to have the goods sent with no tracking/no insurance.

 

~ International Customers

Freight costs for orders with a delivery address outside Australia are based on the weight/size and destination of the parcel. International customers please place your orders online and choose the 'international' shipping option during checkout. We will send you a paypal money request for the freight fees after you check out.  

International orders will be sent via Trackable Airmail (unless standard post with no tracking is requested - this option is cheaper, but has no tracking and as such is sent at customer's risk).

The freight costs for parcels weighing up to 500 grams to some countries are listed below. If you reside in another country, you can contact us for a freight quote before placing the order.

New Zealand: AU$22.00 (delivery within 3-10 business days from the date of posting, please allow up to 14 business days before contacting us)

United States/Canada: AU$26.00 (delivery within 4-10 business days from the date of posting, please allow up to 14 business days before contacting us)

United Kingdom: AU$30.80 (delivery within 6-10 business days from the date of posting, please allow up to 14 business days before contacting us)

Germany: AU$30.80 (delivery within 6-10 business days from the date of posting, please allow up to 14 business days before contacting us)

Hungary: AU$31.00 (delivery within 6-10 business days from the date of posting, please allow up to 14 business days before contacting us)

If you provide TOMNI design with an incorrect or incomplete postal address which will result in the package being returned to us, you will be expected to cover the full postage fees involved in re-sending the goods. Alternatively we can refund the cost of goods only, less any fees we incur in having the goods returned to us.

Please familiarise yourself with the conditions related to importing goods to your country, as TOMNI design takes no responsibility for any import fees related to your parcels. 

 

Use and safety of Products

At TOMNI design we sell a range of toy making and craft supplies. The products are supplies which are intented to be used for creating finished products. The products we stock (unless otherwise stated, e.g. wooden teether rings and wooden teethers) are NOT stand alone toys and as such should not be given to children, as they could pose a choking hazard (e.g. individual beads, noise inserts, pellets, toy fill).

When using our supplies it is the responsibility of the customer / maker to ensure that the supplies are used correctly to create finished products which comply with toy safety standards relevant to the maker's country. In Australia please visit the ACCC website for more information regarding toy safety standards that apply to toys intended for use by children.

 

Exchanges & Refunds

Exchanges and refunds will be considered on an individual basis within 14 days of goods being posted, for 'in stock' items (exchange does not apply to 'clearance' or 'seconds' items). If an exchange is approved, the item will need to be returned to TOMNI design via trackable freight, in its original packaging at the customer's cost within 7 days of exchange approval. When the original item arrives to us the replacement item will be sent - postage costs will be passed to the customer and will need to be paid before the new items are sent. Refunds will be considered on an individual basis - please contact us within 7 days of receiving goods if you wish to return an item and obtain a refund. If a refund is approved, the goods will need to be returned in their original, unopened state at customer's cost via trackable freight. Refund will be provided for cost of goods only after the goods arrive to TOMNI design. TOMNI design will not be responsible for refunding any freight fees incurred in sales involving exchanges/refunds. 

 

Missing / Faulty Goods

All items and orders are checked thoroughly before posting, however, if an item is missing from your order, or is a wrong / faulty item is supplied, please contact TOMNI design within 7 days of receipt of your goods so that we can rectify the situation.

 

Liability

We source our products from reliable manufacturers and obtain safety certificates whenever these are available. Craft supplies sold by TOMNI design are not toys and should be kept away from small children. Many of these are small in size and could pose a choking hazard. By purchasing from TOMNI design you agree to use the products for their intended purpose. If you use TOMNI design products in items that you then on sell, you, the purchaser, take on the responsiblity to ensure correct and safe use of the TOMNI design craft supplies in your finished products. TOMNI design cannot be held liable for any misuse of the TOMNI design products.

 

Product Images

We endeavour for our images to accurately represent our products however at times some discrepancy may be observed on different monitors.

Last updated May, 2016

 

© 2014 TOMNI design. All Rights Reserved.